PRIVACY POLICY & COOKIE POLICY

This website is operated by Web Design 360(“Web Design 360”, “us”, “we”, “our”). knows that you care how information about you are used and eventually shared. This Privacy Policy explains what information of yours will be collected by WEB DESIGN 360 when you access the Site(s), how the information will be used, and how you can control the collection, correction and/or deletion of your data. You can contact us at info@webdesign-360.com or Tel: (+44) 01254 916 223

We are committed to protecting your privacy and personal data. When you use our website or any of our services, we will collect a minimal amount of data about you, only process it where required and only store it for as long as is necessary. We have written our privacy policy in plain English to be clear and transparent about how we collect and use your data.

This privacy policy applies to this website and all the products and services offered by WEB DESIGN 360.

Personal information which we collect

We collect personal information about you (and others if their personal information is provided by you) when you:

make or manage an enquiry through our website;
contact us or speak to one of our representatives via any forms on our website, by telephone, email or any other method;
post material to our website and / or social media page;
take part in any customer services or surveys related to our services;
enter into any agreement with us or use our services;
and / or use our website and customer applications in any other way.

The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):

full name;
address with postcode;
email address;
telephone number;
payment details;
geo-location;
machine identifiers (such as IP addresses);
dispute resolution information;
image data;
behavioural data (Cookies and Tracking);
third party service identities (such as a Skype or social network identities);
communications history (such as email communications or Wechat);
login credentials.

How we use your information

In order to take the necessary steps in preparation of, or to fulfil our obligations under, a contract:
Billing: to send invoices and related communications to you regarding accounting matters for the services we provide to you;
Payments and Services: we provide communication about our products and services provided to you (and others if their personal information is provided by you);
Account updates: send details of new, amended or cancelled services provided to you;
Customer service communications: provide you with requested information or correspondence, in response from us to an enquiry made by you;
Update our records: to ensure that the data we store about you is still valid and up to date.

With your consent

Marketing communications: create a profile about you for marketing purposes to tailor our communications to you. We may use automated processes to do this;

Maintain records indicating your consent to status: to ensure we accurately reflect your wishes when communicating to you.
In our legitimate interest improve our services
Customer support: monitor communications and to help train staff in relation to our customer support function;
Market research: to contact you to ask about the experience using our services as part of a continual programme of customer service improvement. We may use third parties to provide such market research communications to you on our behalf;
Website customisation: to customise our website and its content to your preferences in accordance with the Cookies and Tracking section below;
Product and service improvement: to improve our product and services;
Service analysis: to conduct research, statistical analysis and behavioural analysis. This may include providing statistical information relating to customers, sales, traffic and related site information to reputable third parties.

In order to meet our legal obligations:

Taxation: to ensure we meet our tax and other regulatory obligations.

How long we will keep your personal information

When you make an enquiry, you will consent to share information with us, and advice will be provided. Your personal data and advice given will be held for a period required.

When you become a client of WEB DESIGN 360 your data and project history will also be held for at least one year (from the date your contract is deemed fulfilled).

We will remove your data from our systems at the end of the appropriate data retention periods, unless we are required by current or future law to retain your personal information for a longer period.

Sharing your information

We will never share your personal information to any third parties except where it is necessary for us to provide our services to and on behalf of you.

The third-party services we use include:

Heart internet (for domain registration and DNS control) Privacy policy
Skype (for communications) Privacy policy
Google Apps (including Mail, Calendar, Hangouts and Drive) for communications, storage of assets and agreements, documents and scheduled meetings – Privacy policy
We Transfer (for transfer of assets or large files)
Inmotion Hosting & Krystal (For hosting) Privacy Policy

We will only share your information when it is necessary.

We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information.

In the event WEB DESIGN 360 or any of its affiliated companies is acquired by a third party, in which case personal data held by WEB DESIGN 360 about its clients will be transferred as part of the assets of the firm.

We may be in a position whereby we have a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to apply our terms of use as stated in our agreement. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Marketing

We may periodically send marketing material to you about our products and services or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.

We will only send you marketing material if we have your prior consent or if you are currently a client of WEB DESIGN 360 or a prospective customer where we may be able to provide added value to your business. We gain your consent by asking for your positive confirmation (example: by providing a tick or inserting your contact details in the relevant input fields on a form on our website). We never send high levels of emails to any business and always give you the option of unsubscribing.

You can opt out at any time from our marketing materials.

We may use your information to create a profile about you in order to tailor, by automated means, our communication and marketing to you. You can object to such profiling.

From time to time, we may also use your information to contact you for research purposes and / or to ask about your experience using our services as part of a continual programme of customer service improvement. We may contact you by email, telephone, text, social media and / or mail. We may also use the information to customise the website according to your interests.

Securing your information

WEB DESIGN 360 has policies and procedures in place to make sure that only authorised personnel can access your information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place.

There may be occasion for such activities as payment transactions or general communications, for example, when data that we collect may be transferred to a destination outside the European Economic Area (“EEA”). In submitting your personal data for this purpose, you agree to this transfer, storing or processing. We will however take all steps that are reasonably necessary to ensure that your data is stored in accordance with this privacy policy and securely.

While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services. We always use SSL connections to access services to ensure security is always at the forefront.

Your rights

The right to be informed: you have the right to be informed about the data we collect and store about you and how we use it. This privacy policy it set out to inform you.

The right of access: you can contact us to request details about the information we hold about you, why we have it, who has access to it and where we got the information.

The right to rectification: If any data we hold about you is out of date or incorrect, let us know and we will update it

The right to erasure: you have a right to request we delete any data we hold about you. When you request that we delete your data we will contact you to confirm that it has been deleted or advising of any legal reason we cannot delete your data.

The right to restrict processing: You have the right to request that WEB DESIGN 360 stops processing your data. When you request this, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

The right to data portability: You have the right to request that we transfer your data to another controller. When you request this, we will make reasonable attempts to do so. You may incur additional charges for this as part of a service.

The right to object: you have the right to object to the storage and usage of your data

Rights in relation to automated decision making and profiling: You have the right to request that we stop profiling you in relation to our direct marketing practice. You can inform us and we will deal with your request accordingly.

We will respond to all requests as soon as is feasible, without undue delay and within 30 days from receiving your request.

What are Cookies?

We use cookies for certain areas of our website.

Cookies are small files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. Cookies can’t harm your computer.

This website, like majority of other websites, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

You can, if you really want to, disable the cookies from your browser and delete all cookies currently stored on your computer. Your cookie settings are set separately for each different device, computer or browser and if you want to change your cookie settings you will need to do so for each device, computer or browser.

If you disable cookies, you’ll still be able to browse the site but you will not be able to use all the features and the website may not work as intended to. Most web browsers have cookies enabled by default, if you want to review your cookie setting please see the section entitled Managing cookies.

Information about cookies

More information about cookies is available at:

http://www.allaboutcookies.org

Internet Advertising Bureau

A guide to behavioural advertising and online privacy produced by the internet advertising industry is available at:

http://www.youronlinechoices.eu

Please note that we take no responsibility for the content of these or any other third party websites.

Cookies which we may use?

Required Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies & Third Party Cookies

These cookies allow our website to count visits and traffic sources, so we can determine and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around our website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. Third party cookies may include Google Analytics and Bing, Facebook and other search engines and service providers

Links to other websites

There may be pages on our websites which include links to other websites which are owned and operated by third parties which do not apply our privacy statement to these sites. When you link to other websites, this privacy statement and our privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information.

Social Media Widgets.

Our Site may include social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-parties or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organisation providing it.

Web Design Work Contracts Terms and Conditions

When undertaking any work to be done by Web Design 360 then you must agree to the following terms and conditions below;

Any deposit which is required to start work is non-refundable as this is used to initiate the initial work which you have agreed to. The work agreements are outlined in the invoice which is created for you or on behalf of your business.
All monies must be paid in full by either the date required on the invoice or within 30 days whichever is sooner.
Web Design 360 will not take any responsibility for content on your website or pricing as this must be checked by you as the customer prior to going live.
Web Design 360 will not compensate for any website downtime or accounts being suspended as our servers are guaranteed up-time of 99% and there may be outages. Web Design 360 will do its best to ensure any outages are minimised and resolved within reasonable time frames.
Some server outages in extreme situations will be out of the control of Web Design 360 as we lease 3rd party servers, however we will ensure that we do our best to have any outages rectified as soon as possible.
Web Design 360 will not take any legal or copyright responsibility for any images added by yourself or provided by you as the customer.
In the event of non-payments Web Design 360 has the right to take ownership of your website and domain name and suspend your hosting and emails.
When FREE Hosting is provided as part of the package this will end 1 month prior to the next billing date to provide enough time for renewal of your hosting services and any domain names. After this period the hosting charges will be on a yearly basis until further notice is provided by you the customer. An Example of this is if your service started 25th July with the FREE hosting period the invoice for renewal will be produced 1st June the following year so your Free Period will end on the 1st of July and your yearly paid billing will start from this date onwards.
To terminate any service you must give is written notice in the form of an email from your authorised email account no less than 30 days before yearly renewal dates.
By accepting the invoice and paying a deposit you agree to the above terms and conditions.

Updating this Notice

We will, from time to time, update this Privacy Notice after 25th May 2018 to reflect any relevant changes in the law, regulations or services.

Questions

If you have any further questions or would like information regarding the data we hold about you, you can contact us or email us at info@webdesign-360.com